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Wells Fargo Systems Support Analyst 3 Data Center in Winston Salem, North Carolina

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo’s more than 70 million global customers.

THE ROLES

Data Center Management (DCM) Group provides enterprise leadership for core, regional, satellite data centers and managed lab environments. Our data centers are the foundation of Wells Fargo’s technology platforms, a critical component in providing continual services to our customers while protecting their most confidential and personal information. DCM is a component of the Mission Critical Facilities Group (MCFG). The MCFG is comprised of DCM, Corporate Properties Group (CPG) and Corporate Security. The MCFG works in partnership with Infrastructure Governance and Strategy Project Services to provide Wells Fargo with world class data center environments.

Data Center Management Group is seeking to hire Systems Support Analyst 3 positions (SSA3) to be key members of the Site team to be accountable for the daily operations of the Data Center Management Group’s Core Data Centers/Regional Data Centers.

We are looking for SSA3’s to participate as high performing team members accountable for data center activities within the raised floor environment, accountable to ensure site integrity and systems stability through enforcement of corporate standards processes and disciplines to maintain a 24x7 Data center support model. Recommend costs and implement solutions to support business needs and solve customer problems. Coordinate and implement move/add/change service requests. Perform tactical assignment and management of space with the strategic plan Successful track record in dealing with all facets of critical site management, disciplined data center environments, high availability and backup systems. Participate in and enforce raised floor best practices and data center security policies (media sweeps, HDDT destruction, RFID tagging). Part of a team responsible for the day to day activities of the data center raised floor space (cleanliness, escorts, access control).

SCHEDULE: Please note that schedule may change based on business needs and must be flexible with working overtime as needed. Also, shifts that are outside standard business hours may be eligible for shift differential pay based on policy.

  • 2 Positions (2nd Shift): Monday - Friday 3:30pm - midnight

  • 1 Positon (3rd Shift): Monday - Friday 10:30pm - 7:00am

Required Qualifications:

  • 3+ years of systems support analysis experience

Desired Qualifications:

  • Excellent verbal, written, and interpersonal communication skills

  • Knowledge and understanding of data center: network designs

  • Knowledge and understanding of Physical layer infrastructure in a raised floor data center environment

  • Knowledge and understanding of technical hardware: systems engineering, testing and analysis of data center physical computing systems (cabling, network, and storage and server equipment)

  • Ability to lift 50+ pounds

  • Ability to work on call as assigned

  • Ability to work nights, weekends, and/or holidays as needed or scheduled

Job Expectations:

  • Ability to lift 50+ pounds

  • Ability to work on call as assigned

  • Ability to work nights, weekends, and/or holidays as needed or scheduled

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPST_FL&FOCUS=Applicant&SiteId=1&JobOpeningId=5515454&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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