National General Insurance Company Total Loss Team Lead I, II, or Associate Manager in Winston Salem, North Carolina
The Associate Manager develops strategies to achieve employee performance levels and the expert execution of claim processes. The individual monitors staffing levels and workloads, provides coaching and mentoring, and participates in performance reviews.
Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews
Defines, analyzes, and tracks department, section, and/or unit measures
Analyzes unit reports and supports the achievement of business unit objectives
Oversees the resolution of highly complex customer conflicts or issues
Oversees the negotiation of highly complex claim settlements
Oversees response to highly complex arbitrations contentions
Manages and oversees performance of vendors
Frequently participates in special projects as a subject matter expert
This job does have supervisory duties
Education and Experience
Bachelor’s Degree or equivalent
5 or more years of related experience
Certificates, Licenses, Registrations
Applies highly advanced knowledge of insurance policy, coverage, and regulation
Applies highly advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
Applies highly advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
Applies highly advanced knowledge of problem-solving and preparation of complex reports for analysis
Applies highly advanced negotiation and/or arbitration skills
Applies highly advanced conflict management and problem resolution skills in managing internal and external customer relationships
This position is for our Total Loss/Salvage Department. This position is either for Team Lead I/II or Claims Service Leader based on leadership experience. Depending on proximity to an office this role may be hybrid with limited in-office activity. Others not near an office would be considered remote/WFH
National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $61,500 - $110,00 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!