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JOB REQUIREMENTS: Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Resolve customer complaints or answer customers\' questions regarding policies and procedures. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. Interpret and communicate work procedures and company policies to staff. Evaluate employees\' job performance and conformance to regulations and recommend appropriate personnel action. Train or instruct employees in job duties or company policies or arrange for training to be provided. Implement corporate or departmental policies, procedures, and service standards in conjunction with management. Coordinate activities with other supervisory personnel or with other work units or departments. Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. Make recommendations to management concerning such issues as staffing decisions or procedural changes. Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. Develop work schedules according to budgets and workloads. Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria. Keep informed of provisions of labor-management agreements and their effects on departmental operations. Monitor inventory levels and requisition or purchase supplies as needed. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Required 2 to 3 years experience working in reservations. Preferred 5 years experience working in reservations. ***** APPLICATION INSTRUCTIONS: Apply In Person: Chula Vista Human Resources 2501 River Rd Wisconsin Dells, WI 53965 Apply Online: www.chulavistaresort.com