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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

POSITION SUMMARY

Join CVS Health Enterprise Technology and put your engineering skills to use shaping the future of developer platforms for software engineers at Fortune 6 scale.

The CVS Observability Platform gives engineers at CVS frictionless access to application instrumentation no matter where their applications run. As a Lead Cloud Engineer on the Observability Platform team, you will be architecting and scaling the data pipelines for billions of logs, metrics, and traces produced by thousands of workloads spanning multiple public cloud providers and datacenters. You will leverage open standards, open source technologies, and in-house custom software to extend and create new platform features. You will work closely with the SRE team and engage with application teams across the company to inform the direction of the platform as it grows.

Successful candidates will combine deep technical acumen with a willingness to collaborate and mentor teammates across teams. A keen understanding of distributed systems and operational thinking will help you excel in the role.

Responsibilities for this role

• Design and scale data pipelines for logs, metrics, and traces

• Participate in team on-call rotations to ensure the health and stability of the Observability Platform

• Engage with platform customers as they reach out with support questions

• Create comprehensive documentation for observability tools and technologies

• Watch the watchers by building and managing instrumentation and alerting for the Observability Platform itself

• Work closely with the SRE team to understand application team challenges in the observability space and identify opportunities to improve the Observability Platform to meet these challenges

• Regularly collaborate with principal engineers, engineering leaders, product managers, and architects across Enterprise Technology to define and deliver on the Observability Platform roadmap

REQUIRED QUALIFICATIONS

• 7+ years of experience in software engineering and/or site reliability engineering roles

• Strong familiarity with observability patterns and best practices including concepts like SLAs, SLOs, and SLIs

• Extensive experience with modern infrastructure tooling like Docker, Kubernetes, Argo CD, Envoy/Istio

• Proficiency in programming languages like Go and Java

• Comfort using the Grafana Labs OSS stack: Loki, Grafana, Tempo, Mimir, et al.

• Excellent technical communication skills

PREFERRED QUALIFICATIONS

• Understanding of the OpenTelemetry ecosystem, OTLP, and OTel Semantic Conventions

• Experience designing and scaling distributed systems

• Background in building and operating high-traffic backend services

• Familiarity with popular data-oriented open source technologies like Kafka and Postgres

EDUCATION

Bachelor’s degree or, equivalent experience (HS diploma + 4 years relevant experience)

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Pay Range

The typical pay range for this role is:

$118,450.00 - $267,800.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 08/30/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.