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Description

As a Customer Service Assistant for our ProAmpac Customer Service team, you will assist the Customer Services team with data entry, electronic file systems, administrative tasks and other duties as assigned. This role works Monday-Friday from 7:30am-3:30pm or 8am-4pm.

Essential Duties and Tasks

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.

• Manage electronic files related to sales transactions, ensuring documents are correctly filed and easily accessible for reference.

• Completing accurate entry of transaction data, including customer details, product information, and transaction values, ensuring comprehensive and accurate records.

• Assist in the maintenance of customer databases, updating records as necessary to reflect up-o-date customer information and transaction histories.

• Conduct routine reviews of data entered to ensuring adherence to data entry standards and practices, ensuring compliance with legal and internal policies.

• Assist with special projects or initiatives related to data management, reporting, or system reviews/enhancements.

• Gather and provide requested data between systems or platforms, ensuring smooth transitions and minimal disruptions.

• Maintain confidentiality of customer and internal information.

• All other duties as assigned.

Qualifications, Education and Experience

• HS/GED required;

• No experience required experience in a related field required.

• This position has no leadership duties.

• Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar.

Maintains strict confidentiality and protects privacy of confidential/sensitive information

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Category: Administrative Support

Full-Time