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Job Description

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JoinOCIMX

We are looking to recruit a Site Reliability Engineer to the established Oracle Cloud Infrastructure (OCI) Enterprise Engineering team. The successful candidate will be located in Mexico and will mainly be responsible for defining and deploying key services with deep focus on architecture, production operations, performance management, deployment, and release engineering. He / She will work with multiple cross-functional teams helping deliver new and outstanding experiences to our users while ensuring reliability and performance. The selected candidates are expected to working partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. He/She should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues. We, as a team, work towards improving the customer interaction, support and engagement experience, deflect or avoid service tickets.

Career Level - IC4

Responsibilities

The role provides a mixture of production platform ownership as well as dedicated development time. You will solve challenging technical problems, identify improvements and work on implementing your recommendations. You will also work directly with high level developers on projects and work to blur the lines between traditional system operations and development support.

In this role you will need to:

• Contribute to the development of platform services including architecture, configuration, deployment, and support.

• Participate in prototyping new customer-facing platform services.

• Stay informed of new technologies.

• Innovate.

• Architecture and design: create and improve current service deployment infrastructure using automation and the latest cloud capabilities to improve agility, reliability, and observability.

• Ownership: understand internal development processes end-to-end to streamline CI/CD pipelines.

• Migration: move/re-implement existing On-Prem services to Oracle Cloud Infrastructure in a manner that is secure and leverages the latest cloud services.

• Solving: have a deep understanding of our services and dependencies to respond quickly and efficiently to major incidents and minimize service disruptions when they occur. Root cause issues so that improvements can be made. Customer support, configuration, and addressing intensified issues promptly.

• Database support: Need expertise in pioneering products and technologies like Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, Security, Networking, Enterprise Manager etc. The Engineer should have good hands-on experience on UNIX, Linux and/or Solaris platforms.

• Application support: Strong knowledge in Web Logic administration, application deployment, CPU & PSU patching, upgrades, and troubleshooting.

The ideal candidate will have the following:

• BS in Computer Science or related technical field or equivalent practical experience.

• Strong communication and analytical skills.

• Able to accurately estimate efforts and deliver on time.

• Experience with agile processes and general understanding of product development.

• Familiarity with security practices in web application delivery.

• Some understanding of Linux-based OS internals, virtualization solutions and Cloud services.

• Experience with configuration management tools.

• Solid understanding of internet protocols.

• Exposure to fixing network services.

• Prior experience in crafting, implementing or supporting high-performance and large-scale web applications.

• Understanding of the DevOps Toolchain components and how they fit together; experience developing automation and using open source tools, GitHub, Jenkins, rundeck, ansible.

• Understanding and experience with CI/CD practices.

• Strong technical knowledge of Web Logic and OBIEE.

• Strong technical background in cloud networking, storage, and security.

• Strong technical knowledge of Kubernetes, Docker, Registry.

• Strong technical knowledge of supervising and building dashboards (e.g. Kibana, Prometheus, Grafana, etc).

• Ability to automate tasks using Python, or bash.

• Teammate and able to work with others all skill levels.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer